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User’s Guide
 

Update Messages

In addition to creating and accessing messages on the Messages page, there are actions that you can take to manage your messages.

  • To copy a message, select it and click Copy.
  • To delete a message, select it and click Delete.
    Note: You cannot delete a message that is included in an active task. When you delete a message, the message is removed from SAS Customer Intelligence 360.
  • To rename or move a message, select it and click Options. Select either Rename or Move.
    Note: To see the updated message name in an open item, such as a task, you might need to refresh the open item.
TipThere are two ways to open a message.
  • You can click the message from the list.
  • You can select the message and click Options. Click Open.

    You can select the message and click Open Message.

Last updated: August 11, 2026