External Applications

About External Applications

External events can be generated by on-premises applications and injected into SAS Customer Intelligence 360. The events can then be used in other items such as tasks or journeys, similar to events that are generated by SAS Customer Intelligence 360.

For an external event to be processed, the external event must be received from an external application that has a definition in SAS Customer Intelligence 360. When you create a definition for an external application, the definition includes an application ID. This application ID should be used in the payload of any events that are sent by the external application. The ID enables SAS Customer Intelligence 360 to associate the external event with the correct application.

Add an External Application

1. Click AdministrationGeneral Settings on the navigation bar and select External Access Applications.
2. Click .
3. Enter unique information in the Application name and Application ID fields. For more information, see Injecting Events into SAS Customer Intelligence 360.
4. Click Done. The application appears in the table on the Applications page.

Edit an External Application

1. From the Applications page, select an application's definition from the table.
2. Modify the application name.
   Note: You cannot edit the application ID.
3. Click Done.

Delete an External Application

1. From the Applications page, click Select above the table.
2. Select one or more rows for the applications that you want to delete. To delete all applications in the table, click the check box in the top row of the table.
3. Click .
4. Click Yes in the confirmation window.