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SAS® Customer Intelligence 360
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Welcome to SAS Customer Intelligence 360
What’s New
User’s Guide
Introduction to SAS Customer Intelligence 360
Using the SAS Customer Intelligence 360 Agent
Understanding the Basics
Using Plans to Manage Marketing Processes
Managing Content
Personalizing Your Customer’s Experience
Tracking Behavioral Data with Events
Targeting with Audiences and Segments
Using Tasks
Email Communication
Mobile Communication
Delivering Web Content
Delivering Direct Marketing Content
Advertising on Other Platforms
Using Custom Marketing Channels
Using Tasks from Integrations Built by the Community
Using Scheduled Journeys to Engage Your Customers
Using Real-Time Journeys to Engage Your Customers
Testing Journey Paths and Content
Designing Decisions by Using SAS 360 Marketing Decisioning
Optimizing Marketing Data
SAS 360 Marketing AI
Appendixes
Administration Guide
Developer’s Guide for Mobile Applications
Data Dictionary
Programming Interfaces
Environment Setup Guide
Glossary
Accessibility
Other Resources
User’s Guide
Appendixes
Troubleshooting
Reference
Last updated: September 22, 2026