Prerequisites

Considerations for Authentication

You can work with your SAS representative to enable federated single sign-on for your organization. For more information, see Request Federated Single Sign-On for SAS Customer Intelligence 360.

Note: When your organization makes changes that affect the SSO configuration (such as renewing certificates or updating the identity provider), SAS must update your tenant configuration. These updates are necessary so that your users can continue to access SAS Customer Intelligence 360.

To enable continuous access to SAS Customer Intelligence 360, open a case with SAS Technical Support before your planned change—preferably one or two weeks in advance—to coordinate the date and time at which these changes need to be applied.

Install the Local Agent for SAS 360 Marketing AI

If your license includes access to SAS 360 Marketing AI, you must install and configure the local agent before you use these features in SAS Customer Intelligence 360.

For more information and instructions, see Local Agent Installation for Marketing AI in SAS Customer Intelligence 360 in GitHub.

Last updated: August 3, 2026