Collect Log Messages

Use this feature to send a collection of log messages that can be used to help troubleshoot issues with the app.

To collect the log messages, complete these steps:

1. In the My reports window, tap .
2. Tap Settings.
3. Under Miscellaneous, tap the Collect log messages switch.
4. Tap Back to exit Settings.
5. Repeat the app behavior that you want to troubleshoot.
6. Tap the applicable menu:
   • If you are in the report viewer, tap .
   • If you are in the My reports window, tap .
7. Tap Share log messages.

   The log messages are collected into a text file.

   Note: If the app requests permission to access your device, tap Allow.
8. Tap an email app to share the log messages.

   An email opens with app and device information added to the message area. The log message file is attached to the email.

   Note: Typically, the log message file is a text file that is smaller than 1 MB.

   If the text file exceeds 1 MB, the text file is zipped.

9. Tap the To field and enter the contact information for the recipient.
10. (Optional) Tap the message area to enter additional text.
11. Tap Send to return to SAS Visual Analytics App.